V1.0 – Last Updated 06th July 2010
Casino
Gantor International Ltd (Gantor) is a company registered under the laws of Malta; Registration number: C 42764; registered address: ‘109, Sir William Reid Street, Gzira, GZR1033, MALTA. Monte Casino is operated by Gantor International Ltd.
Gantor is operating under a class 1 on class 4 license, numbered LGA/CL1/390/2007 by the Lotteries and Gaming Authority in Malta and is also regulated by them (www.lga.org.mt). Gantor operates on the B3W platform (License LGA/CL4/389/2007).
1. INTRODUCTION
This agreement establishes the Terms and Conditions for the contractual relationship between Gantor International Ltd and any Player registering with the company.
The contractual relationship established in these terms is governed by the Laws of Malta.
It is essential that all Players read and accept the following Terms and Conditions before participating in the games on this site.
If the Player disagrees with any of the following Terms we highly recommend him / her not to open an account with Monte Casino .
The Terms and conditions may vary from time to time and it is the Player’s sole responsibility to view this page on a regular basis (not less than once a month).
The Player will be able to view the Terms and Conditions by Clicking on the ‘Information’ button on our web site and ‘Terms and Conditions’ tab. If the Player disagrees with any of the updates the only option is to cease using his / her account by requesting closure of Player’s account (see point 8).
We recommend that all Players print out (or save the file) all rules, policies and transaction records.
The Player does not hold the Company, its employees, offices, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertisers, promoters or other agencies, media partners and retailers responsible for any costs or expenses incurred or for liabilities and damages that may arise as a result of the Player's; (I) entry, use, or re-use of the Web site, (II) use of any materials on the Web site, (III) entry, use, or re-use of the Casino Server or the Poker Software, (IV) participation in the Games, or, (V) the acceptance of any Prizes.
These terms and conditions may be provided in several languages. While we strive to accurately translate these terms to all available languages, in the case of any dispute between the English language version of these Terms and Conditions and versions in other languages, the English language version shall prevail.
2. OPENING YOUR PERSONAL ACCOUNT
2.1 Personal Information
To play with us the Player is required to open an account from which he / she can access our various products. To open an account the Player needs to complete the registration process. Upon registration the Player will be asked to enter a unique ‘Nickname’ and ‘Password’ (refer to section 2.3) and enter the following information; ‘E-mail Address’, Password’, ‘First name’, ‘Surname’, ‘Full address’ including ‘City’, ‘Zip Code’ and’ Country’, valid ‘Phone number’ and ‘Date of birth’. The Player agree to provide only true and current information and the Player further agrees to update this information as necessary to its true and current (see section 2.5).
The name on the Player’s account must match the legal name and identity of the Player. In addition it should also match the name on the credit card of any payment method used to deposit or cash out monies.
In order to protect your privacy Monte Casino high recommends that when the Player chooses his/her Nick Name he/she does not use words that can lead to his identification. In addition Monte Casino not tolerate any vulgar words used; this will only lead to closure of the Player’s account at the Monte Casino discretion.
2.2 E-mail
Upon registration the system will automatically send an e-mail to the address provided and the Player needs to click on the link in order to validate the account.
2.3 Password
The Player is advised to compile a password containing upper case and lower case alphabetical characters, special characters, number and the minimum suggested is of six characters. The User is obliged to keep his/her Login and Password secret and confidential. Any unauthorized use of the Player Login or Password shall be the sole responsibility of the Player and be deemed as his/her use.
Every person who identifies him/herself by entering your correct Login and Password is assumed by us to be you and all transactions where the Login and Password have been entered correctly will be regarded as valid.
2.4 Legal Age - VerificationThe games offered on this website are restricted to individuals of legal age 18 years (i.e. 21 in Estonia) and older and to jurisdictions where the use of this website and its games are authorised by the law. Anyone under the legal age is prohibited to gamble and purchase funds.We retain the right to check and confirm the identity and age of the Player at any time (see section 4).
2.5 Profile Updated
All profile updates require proof of change before any fields can be updated. (i.e. address update - proof of former and new residence , change of identity – marriage certificate, bank details update – new bank details). We reserve the right to close any account without prior notice, after reviewing evidence in cases of non-conformance and contravention of these Terms and Conditions.
3. PRIVACY
Gantor has notified the Commissioner for Data Protection that it is processing personal data in accordance with the Data Protection Act, 2001 of the Laws of Malta. We do not share your data with any other parties outside the company.
4. SECURITY
Players must not use funds originating from illegal and criminal activity
Individual from the following countries are prohibited from playing REAL money on this site: US. It is the Player’s sole responsibility to check if his country allowed gambling.
Players are prohibited to sell or transfer their accounts to others.
The site operator is continually carrying out security checks, aimed and designed to protect both users as well as its’ own interests. The user accepts to undergo all these checks, including IP address, identity verification and control of domicile.
Any attempt to elude or evade the security checks, to supply false information and to indulge in criminal activities, shall result not only in immediate and irrevocable closure of the Player's account in question, but the Player will also be added to Monte Casino users’ black list. The banks shall also be notified and the user reported to the local authorities.
Players are not allowed to have more than one account registered with us. Any similarities between several accounts can prompt an enquiry by our security department and / or lead to the closure of the account in question.
We retain the right to examine and confirm our Player’s identity at any time. Moreover, we are required to verify the identity of all Players when they deposit funds and cash out funds (view points 5.1 and 5.2 for more details). We will request, in accordance with the legislation, that documentation proving the Player’s identity is forwarded to our offices within 7 days. Failure to comply with this requirement on the part of the Player will oblige us to lock the account until the aforementioned documents are provided.
The regular Documentation requested is the following :
- A copy of all credit card front and back of ALL credit cards used on the Player’s account (full 16 digits)
- A copy of ID or passport with photo.
- A copy of a recent utility bill matching the recorded address on the Player’s account.
- Purchase Agreement Form (which will be provided by us)
We reserve the right to ask for any other documentation besides the above mentioned.
5. REAL MONEY
Players who choose to play for money do so at their own risk. As in any gambling game, there is the risk of losing money. Players must not treat the operator as a financial institution or expect interest.
All transactions are checked to prevent money laundering activities. We will report any suspicious activity to the relevant
5.1 Depositing
To play the Real Money Games, you will be required to deposit bona fide funds into your Account by any of the methods specified at Monte Casino which may change from time to time in Company's sole discretion. Monte Casino reserves the right to subcontract and us third party payment processors and/or financial institutions ‘Electronic Service Providers’ or ‘ESP’ to process such financial transactions. In furtherance of such processing the Player irrevocably authorize us, as necessary, to instruct such ESPs to handle account deposits and cash outs from the Player’s account and irrevocably agree that Monte Casino may give such instructions on your behalf. Further you agree to be bound by the terms and conditions of us of each applicable ESP, and in the event of conflict between this Agreement and the ESP’s terms and conditions, this Agreement shall prevail.
Minimum and maximum limits apply to deposits depending on the method of deposit and as determined solely by Monte Casino. All funds will be paid, tracked and maintained in Euros and United States Dollars.
A cumulative total of € / $ 3000 in deposits the Player is required of present proof of his identity along with proof of a physical/billing address. Monte Casino reserves the right to ask for documentation at its own discretion.
Casino user’s only: If you have more than € / $ 150 in the Player’s account we will not allow him / her to purchase more funds to prevent money laundering.
5.2 Cashing out Funds
The Player may request to cash out any or all of his / her Account Balance at any time and there is no requirement to play in order for the Player to make such a request. The Player must first make a minimum deposit in order to be eligible to cash out from his / her account. In no event may Account Balances be transferred, substituted or redeemed for any other prize. All amounts cashed out are subject to the transaction limits and processing fees as set forth at Monte Casino and may change from time to time in the Company’s sole discretion. Further the company may report and withhold any amount from winnings as required by law. It is important to note that in any event, all federal, state and local taxes due to the Player in connection with any winnings awarded are the Player’s sole liability. Payment of funds cashed out shall be made by check, wire, and/or any other manner which Company selects in its sole discretion. In order for the Player to cash out he / she is instructed to use the same method that he / she used to deposit funds, unless a credit card has been used. For the first time cash out the Player is required of present proof of his identity along with proof of a physical/billing address. Cash outs will be paid 5 days after the request is delivered to us, and they can be subject to any reasonable necessary security reviews by Company.
5.3 Re-deposit
We allow the Player to redeposit the funds back to his / her Player Account, up to 5 days after his / her cash out request.
5.4 Bonuses
The Player is eligible for various bonuses depending on the nature of the activity performed on his / her account. Some of these bonuses need to be wagered before being cashed out, for more information the Player is instructed to click here (link to site) or on the ‘Promotion’ section on our web site.
5.5 Transfer of funds
- No bonus can be withdrawn without being wagered. If a withdrawal is made, the remaining bonus balance will be removed.
- The management reserves the right to change the terms and conditions or cancel any promotion at any time without notice. The management reserves the right not to issue the bonus if it feels that any form of abuse or unfaithful actions have been conducted by the Player.
- Promotions and bonuses are there to reward our valued Players - Monte Casino has a zero tolerance policy on bonus abuse and fraudulent activity. Monte Casino reserves the right to block bonuses from any Player who is deemed to be abusing our promotions. In this instance, the decision of the Site Manager is final. If fraudulent activity or abuse is suspected, the Company reserves the right to remove any funds from the account.
- Only one bonus per household may be issued. A user is not able to register more than one account in the system. Any attempt to try and deceive management by registering multiple accounts to gain bonus money will be deemed as bonus abuse and will result in the account being suspended and removal of your funds.
- We reserve the right to withhold any amount in excess of the Player's original deposit from a Player's withdrawal if the wagering requirement has not been fulfilled.
We do not accept transferring of funds from one account to another. Transferring of funds can be solely done by the operator depending on the case.
5.6 Transfer from one product to another
The player will be able to transfer funds from one product to another. All poker tables are in EUROs therefore if the player has a USD account his funds will be converted into EUROs in real time. The exchange rates will be updated on a regular basis, and it is possible that different rates may be offered. The player should ensure that he/she is aware of fluctuations in the exchange rate and the impact this may have on his / her available funds.
6. LIMITS
Upon opening an account all Players are eligible for the same limits through credit and debit cards – daily - € / $ 550, weekly € / $2500 and monthly € / $ 5500. Having said that the Player can request any amounts lower than the aforementioned at his / her own discretion. The limits may vary depending on the deposit option the Player chooses to fund his account. The Player will be able to view the limits when he / she try to process a deposit.
If the Player wishes to increase his / her limits he / she will be able to do so only after 3 months from his first deposit. Upon request to increase the limits the account is placed under investigation and if needed be our security department may ask for documentation.
7. ABANDOMENT OF ACCOUNT BALANCE
If the Player does not log into his Player’s account for a period of 30 months, he will be contacted by e-mail on the 29th month informing him / her that he / she needs to either Player or withdraw the funds. (limits in section 5.2). If we do not receive any answer in a month’s time your account balance will be reduced to 0 the money and the funds will be forwarded to the authority.
8. CLOUSURE OF ACCOUNTS
Gantor International Ltd. may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the Player will be honoured.
The Player reserves the right to close his Player account at any time. The Player is instructed to indicate his / her desire to close his / her account in writing via e-mail, fax or letter :
| E-mail : | manager@monte-casino.com |
| Adress : | GANTOR INTERNATIONAL LTD 109 Triq Sir William Reid, GZR 1033, Gzira Malta |
| Fax : | 00356 2065 6657 |
The closure of account can take up to 24 hrs therefore the Player will continue assuming responsibility for all activities on his / her account until such closure has been affected by us.
9.GAMES
THIS SITE HAS BEEN DESIGNED TO OFFER GAMES THAT ARE FAIR AND UNBAISED
Players may enjoy the games in demo made for free without betting real money, or they may login and play for real money.
Players are prohibited to use devises such as robots that distort normal game play.
10. BUGS IN THE SYSTEM
The exploitation of errors, programming bugs or editorial errors used to the Players own advantage is prohibited and referred to as "bug-using"; Each user is expected to notify the operator immediately or a site administrator accordingly, as soon as a bug is discovered. A user using a bug to their own advantage shall have their playing account blocked for as long as it takes our technical teams to reconstruct the user’s account to what it was prior to taking advantage of the bug in question. The same rules apply to users who fail to report a bug or irregularities.
Because all actions and modifications performed on this site are recorded, (registration, account modification, purchases, withdrawals, bets placed etc..) the Operator is able to return to a state of play that existed prior to the appearance of any errors or programming bugs in relation to the sites code of conduct.
If any of the above incidents occur and they affect the Player or the Site negatively; the Player will be re-credited any unfairly lost funds or funds will be debited from the Players account for any funds unfairly won.
Similarly, only the Site Administrator can determine whether a user took advantage of the situation or benefited from or tried to benefit from an error, programming bug or editorial error in relation to the site’s code of conduct. Once this has been determined, a decision will be made whether a “roll back” is necessary, or closure of an account is justified. The user must accept these rules and regulations and modus operandi in advance, together with the possible decisions that could be taken following the event.
11. COMPLAINTS
Should the Player at any time feel dissatisfied with our website, customer service, or feel in any way that we have not lived up to him / her expectations he / she may send a complaint to support@monte-casino.com.com e-mail address; with the word 'complaint' in the subject which will be passed immediately on to our management. We will handle your complaint in the shortest possible time.
If after our reply or action the Player still feel that we have not resolved his / her complaint satisfactorily he / she may complain directly to the Lotteries and Gaming Authority of Malta on their specific email complaints@lga.org.mt.
Please ensure that only complaints of a serious nature are escalated to the Authority.
12. ABUSIVE OR OFFENSIVE LANGUAGE
Abusive or offensive language will not be tolerated in the multi-Player Games, on the Company's chat boards or otherwise by the Player on the Platform or with Company staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by the Company to ensure compliance. In addition, the Player is entitled to make untrue and/or malicious and/or damaging comments with regard to the Company's operation in any media or forum. The chat boards are available for socializing purposes. There is however limitations on the said chat boards. Collusion through the use of the chat boards or any other chat is strictly prohibited and if it is found that there is abuse or Player collusion through the chat boards then the Company reserves the right to remove such chat boards at its own discretion without any prior notice. All conversations on the chat boards are logged and any suspicious chats will be reported to the respective authorities.
13. DISCLOSURE OF FRAUDULENT ACTIVITIES
If, in Company's sole determination, the Player is found to have cheated or attempted to defraud the Games, in any way including but not limited to game manipulation or payment fraud, or if he / she makes untrue and/or malicious comments with regard to Company's operation in any media or forum or if the Company suspects the Player of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) the Company reserves the right to publicize the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Further, the Company may close any accounts, and forfeit account balances, that the Player has at Monte Casino.
We reserve the right to void and withhold any or all winnings made by any Player where we have reasonable grounds to believe that the said Player is acting or has acted in liaison in an attempt to defraud or damage the Company and/or the Services and/or the Platform in any way.
In the interests of data protection, security and avoidance of fraud the Company does not permit use of any communication channels included within the Services and/or the Platform (including but not limited to dealer table chat boards) to offer or promote any offers, products and services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services.
14. RESPONSIBLE GAMING
The game is an amusing way of spending time and it can be very entertaining but if the Player sees that he / she is getting into financial difficulties due to excessive gambling then he / she should stop and ask for help. There are a number of organizations who help compulsive gamblers including but not limited to http://www.gamblersanonymous.org/, http://www.gamaid.com/go/. At Monte Casino we also have mechanisms in place for self protection and exclusion. In extreme cases the Player may request that he / she is excluded from playing for a certain period of time. On requesting the addition of any limits or exclusions by e-mail, the limits will be immediately applied to safe guard the Player’s interests.
